Tenant Information

Renting a home is easier when you know what to expect at each stage. This guide brings together the practical steps for finding a property, applying, moving in, looking after the home and preparing to move out. It is written for tenants and prospective tenants of Ray White Kaitaia.

How do I find and view a rental property?

Browse our current properties for rent and open each listing to check the weekly rent, property features, availability and viewing details. Register for a rental viewing where required. Viewing the home gives you a chance to decide whether it suits your household before you apply.

What should I expect when applying?

Complete an application for the property you want to rent and provide accurate, current information. You may be asked for identification, address history, employment or income details and rental references. Read any consent statements carefully before submitting the form. Our rental application guide explains the process in more detail.

What happens before I move in?

If your application is successful, the property manager will provide the tenancy agreement and explain the payments and information required before the tenancy begins. Read the agreement, check the names and contact details, and ask questions about anything you do not understand. Keep your copy of the signed agreement and the initial property inspection record.

Tenancy Services provides official information for new tenants, including guidance about agreements, rent, bonds and moving in.

How can I look after the property during my tenancy?

Pay rent as agreed, keep the property reasonably clean and tell the property manager promptly if something needs attention. Follow the tenancy agreement and contact the team before making changes to the property. Keep communication clear and retain copies of important messages and documents.

If a repair is needed, use our repairs and maintenance page. Provide a clear description, photos when useful and access information so the issue can be assessed. If there is an immediate threat to life or safety, call 111 first.

What should I know about inspections and healthy homes?

Routine inspections help identify maintenance needs and confirm the condition of the property. Your property manager will provide the required notice and explain what access is needed. Tenancy Services has current guidance about maintenance and inspections and the healthy homes standards for tenants.

What should I do when I want to move out?

Check your tenancy type and the notice requirements before making plans. Give notice in the correct form and allow for delivery time. Arrange the final inspection, return all keys and leave the property reasonably clean and tidy. Tenancy Services explains the current process for ending a tenancy.

Where can I get help?

Contact Ray White Kaitaia if your question relates to a property or tenancy managed by our office. For independent information about rights and responsibilities, visit Tenancy Services.