Tenant Information

We want you to feel prepared when you apply for a rental and comfortable knowing whom to contact once you move in. Start with our current rental listings and the viewing instructions for the home you like. This guide explains the practical steps, useful records and contact routes for a tenancy managed by Ray White Kaitaia.

Viewing and applying

Compare the rent, layout, services, parking, access and responsibilities that matter to your household. For private water or wastewater, ask what you need to know about operation and reporting problems. Read the agreement and property information before committing.

Use our official rental-application route and provide accurate information through the approved process. Ask the team to explain any requested information and how it will be used. Do not send identity or financial documents to an unverified contact. The office landline is 09 408 2900 if you need to confirm a channel.

Before you move in

Read the tenancy agreement, rent and bond arrangements, included chattels and condition report. Record existing marks or damage, take dated photographs and keep your own copy. Check keys, access devices, utilities, rubbish arrangements and instructions for supplied appliances. Clarify how to report repairs and who to contact for urgent issues.

A bond record and condition report help document the tenancy; neither removes either party’s obligations. Ask about any difference between what was advertised and what is provided before signing or taking possession.

During the tenancy

Pay rent as agreed and keep payment and communication records. Contact the manager promptly if a payment problem arises so it can be discussed. Ask for any agreed arrangement in writing. For a proposed change to the home or a new pet, use the appropriate written request process; do not assume that an informal discussion is permission.

Keep the home reasonably clean and tidy, use heating and extractor fans correctly and ventilate where safe and practical. Landlords are responsible for the building’s repair and relevant standards. Report recurring mould, dampness, leaks or a failed fan rather than assuming all moisture is a housekeeping problem. Note the room, dates, visible signs and any related weather or leak. Do not undertake electrical, structural or other specialist work yourself.

Repairs and safety

Use our Repairs and Maintenance route for a non-urgent request, identifying the address, affected item and observations. If life or safety is at risk, contact emergency services on 111 and notify the manager when safe. A form is not a substitute for an urgent safety response. Use the urgent contact details in your tenancy information so your request reaches the right person.

Inspections require lawful entry and should respect your home and privacy. A normal inspection does not mean you must remain silent about a repair between visits.

When you plan to leave

Check whether your tenancy is periodic or fixed-term before choosing a date. For an ordinary periodic tenancy, a tenant generally gives at least 21 days’ written notice unless a shorter period is agreed. Special circumstances can have different rules. A fixed term does not ordinarily end early using periodic notice; current expiry rules and the agreement matter. Use Tenancy Services’ notice guidance and ask for clarification before planning a move.

Arrange the final inspection, remove belongings and rubbish, leave the home reasonably clean and tidy, return keys and provide a forwarding contact. Compare final condition with the initial report and keep evidence of any disputed issue. Check final rent and utilities. Read and understand the bond refund before signing; seek advice if you disagree with a proposed deduction.

Help for your next step

Read current Tenancy Services information, our pets resource and the relevant property listing. Contact your property manager or Ray White Kaitaia on 09 408 2900 for a question about a tenancy we manage. This page is general guidance; current law and your actual agreement control individual rights and responsibilities.