Repairs and Maintenance

If something needs repairing at a rental property managed by Ray White Kaitaia, report it as soon as possible using the maintenance portal above. Clear information helps the property management team understand the issue, contact the owner where required and arrange the appropriate next step.

What information should I provide?

Include the rental property address, your name and contact details, a clear description of the problem, when it started and whether it is getting worse. Add photographs when they will help explain the issue. Tell the team about any access requirements, pets or times when a contractor cannot attend.

What should I do if the repair is urgent?

If there is an immediate threat to life or safety, call emergency services on 111 first.

For an urgent repair that could cause injury, make the property unsafe or lead to serious damage, contact your property manager or the Ray White Kaitaia office immediately on 09 408 2900. Do not rely only on the online portal for an urgent situation.

If you cannot reach the property manager, follow the emergency contact information in your tenancy agreement and the current Tenancy Services guidance about damage and repairs. Make reasonable attempts to contact the landlord or property manager before arranging urgent work.

What counts as an urgent repair?

Examples can include a burst water pipe, serious water leak, dangerous electrical fault, gas leak, serious roof leak, blocked toilet when no other toilet is available, failure of an essential water or power service, or serious storm or impact damage.

The circumstances matter. Explain what has happened, whether anyone is at risk and what you have done to reduce further damage.

Can I arrange a repair myself?

Do not arrange nonurgent work without approval from your property manager. If work is completed without approval and it was not reasonably urgent, you may be responsible for the cost.

Tenancy Services advises tenants to tell the landlord about damage or repairs straight away. It also explains the conditions that apply when a tenant arranges urgent repairs and seeks reimbursement.

What happens after I submit a maintenance request?

The property management team will review the information and contact you if more detail is needed. Depending on the issue, they may speak with the owner, arrange a contractor or provide instructions about the next step.

Keep the area safe where possible and let the team know if the problem changes while you are waiting for a response.